Last Updated: 16 May 2026
Please read these Terms and Conditions carefully before using the HungerFresh mobile application (“App”) and its related services (“Services”). By accessing or using the App, you agree to be bound by these Terms. If you disagree with any part of these Terms, you may not access or use the Services.
HungerFresh operates as a technology platform that connects users with independent third-party restaurants, merchants, and delivery service providers (“Delivery Partners”) to facilitate the ordering, sale, and delivery of food and grocery products.
HungerFresh acts solely as an intermediary platform. We do not prepare food, manufacture products, or directly sell grocery items.
Restaurants and merchants are solely responsible for compliance with all applicable laws, including:
HungerFresh does not independently verify merchant claims regarding:
HungerFresh shall not be liable for any:
Customers are advised to verify allergen and ingredient information directly with the merchant before placing an order.
Delivery times shown on the App are estimates only and may vary due to:
HungerFresh does not guarantee exact delivery times.
You must be at least 18 years old and legally capable of entering into binding contracts to use the Services. Users below 18 years may use the App only under the supervision of a parent or legal guardian.
To access the Services, you must create and maintain an active user account.
You agree to:
Only one account per user is permitted unless otherwise approved by HungerFresh.
HungerFresh reserves the right to suspend or permanently terminate accounts involved in:
Placing an order through the App constitutes an irrevocable instruction to purchase items from the selected merchant and/or engage a Delivery Partner on your behalf.
All orders are subject to acceptance and availability.
Prices displayed on the App are determined by merchants and may change without prior notice.
While HungerFresh attempts to maintain accurate pricing, errors may occasionally occur. If the actual price differs from the displayed price, we may contact you before processing the order.
You agree to pay all applicable charges including:
HungerFresh may support:
You confirm that you are legally authorized to use the selected payment method.
If delivery cannot be completed due to customer fault, including:
The order may be cancelled and full charges may still apply.
HungerFresh may provide:
These benefits are:
HungerFresh reserves the right to modify or discontinue such programs without prior notice.
HungerFresh reserves the right to disable COD services for users involved in:
Orders may only be cancelled before the merchant begins preparation or packing.
Once preparation has started:
HungerFresh or the merchant may cancel orders due to:
Eligible refunds will be processed accordingly.
Approved refunds are generally credited back to the original payment method within 5–7 business days, depending on banking or payment gateway timelines.
Refunds may not be applicable in cases including but not limited to:
You agree not to:
The HungerFresh name, logo, application design, software, trademarks, and content (excluding merchant-provided content) are the intellectual property of HungerFresh and protected by applicable laws.
Users are granted a limited, non-exclusive, non-transferable license to use the App for personal and non-commercial purposes only.
Your use of the App is also governed by the HungerFresh Privacy Policy, which explains how user data is collected, stored, used, and protected.
To the maximum extent permitted by law, HungerFresh, its affiliates, employees, directors, agents, and partners shall not be liable for:
In no event shall HungerFresh’s total liability exceed the amount paid by the customer for the specific order giving rise to the claim.
You agree to indemnify and hold harmless HungerFresh and its affiliates from any claims, damages, liabilities, or expenses arising from:
HungerFresh shall not be liable for any failure or delay caused by events beyond reasonable control, including:
These Terms shall be governed by the laws of India.
Any disputes arising from these Terms or the Services shall fall under the exclusive jurisdiction of the courts located in:
Hyderabad, Telangana, India
HungerFresh reserves the right to modify or update these Terms at any time.
Material changes will be notified through the App or website at least 7 days before becoming effective.
Continued use of the Services after updates constitutes acceptance of the revised Terms.
HungerFresh Support
Email: mailhungerfresh@gmail.com
Phone: +91- 9949959501
Address: Hyderabad, Telangana, India
By using the HungerFresh App, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.
