Last Updated: [22 Oct 2025]
This Privacy Policy describes how HungerFresh ("we," "us," or "our") collects, uses, processes, and shares your information when you use the HungerFresh mobile application and our related services (collectively, the "Services").
By using the Services, you consent to the data practices described in this policy.
We collect information from you directly and automatically when you use our Services.
Account Information: When you create an account, we collect your name, email address, phone number, and password.
Order Information: When you place an order, we collect details about your order, the products or services purchased, and the time and date of the transaction.
Delivery/Location Information: We collect your precise delivery address to fulfill your orders.
Payment Information: We collect necessary payment details (such as credit/debit card numbers, expiration dates, and billing address) to process transactions. Note: Full payment details are generally processed by a third-party payment processor and are not stored by us.
Communications: We collect information you provide when you communicate with us, such as customer support requests or feedback.
Location Data (Essential for Service): We collect precise or approximate location data from your mobile device when the App is running (in the foreground or background) to enable fast delivery, track orders, and show you available restaurants and stores nearby. You can disable location tracking at the device level, but this may affect the core functionality of the Service.
Usage and Device Information: We collect data about how you access and use the Services, including your IP address, device model, operating system, unique device identifiers, browser type, and time spent on the App.
Transaction and Log Data: We collect log data related to your interactions with the App, including access dates and times, App features or pages viewed, and App crashes.
We use the information we collect for the following purposes:
To Provide the Services: To process your orders, deliver the goods and services, and facilitate payments.
Customer Support: To provide support, respond to your inquiries, and resolve disputes.
Service Improvement: To test, research, analyze, and monitor the use of our Services, troubleshoot software bugs, and improve the functionality and quality of the App.
Safety and Security: To prevent fraud, verify your identity, and protect the security of the Services.
Marketing and Communications: To send you promotional communications, special offers, and personalized content based on your past orders and preferences. You may opt out of marketing communications at any time.
Legal Compliance: To comply with applicable laws, regulations, and legal processes.
We share your information with the following parties:
Merchants/Restaurants: We share your order details and delivery information (excluding full payment details) with the Merchants/Restaurants from which you order so they can prepare and fulfill your order.
Delivery Partners: We share your name, phone number, delivery address, and order details with the independent Delivery Partners so they can locate you and complete the delivery.
Third-Party Service Providers: We use third-party companies and individuals to facilitate our Services (e.g., payment processors, hosting providers, analytics providers, and marketing partners). These providers have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
Legal Purposes: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to: (a) comply with a legal obligation; (b) protect and defend the rights or property of HungerFresh; (c) protect the personal safety of users of the Service or the public; or (d) protect against legal liability.
Depending on your location, you may have the following rights regarding your personal data:
Access: The right to request copies of the personal data we hold about you.
Correction: The right to request that we correct any information you believe is inaccurate or incomplete.
Erasure (Right to be Forgotten): The right to request that we erase your personal data under certain conditions (e.g., closing your account).
Opt-out of Marketing: You can opt out of receiving promotional emails and notifications at any time by following the unsubscribe links in our emails or adjusting your in-app settings.
To exercise any of these rights, please contact us using the details provided below.
We implement reasonable technical and organizational security measures to protect your personal information from unauthorized access, loss, misuse, or alteration. However, no method of transmission over the Internet or method of electronic storage is 100% secure.
Our Service is not directed to individuals under the age of 18. We do not knowingly collect personally identifiable information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us.
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically for any changes.
If you have any questions about this Privacy Policy, please contact us:
Email: [privacy@hungerfresh.com]
Address: [Jammaladugu]
