Privacy policy

Privacy Policy

Last Updated: 20 February 2026

Welcome to Hunger Fresh. Your privacy is important to us.

This Privacy Policy explains how Hunger Fresh (“we”, “our”, or “us”) collects, uses, stores, and protects your personal information when you use our website, mobile application, and related services (collectively, the “Services”).

By accessing or using the Hunger Fresh platform, you consent to the collection, storage, and processing of information as described in this Privacy Policy.


1. Information We Collect

1.1 Information You Provide

When you use Hunger Fresh, we may collect:

  • Full Name
  • Phone Number
  • Email Address
  • Delivery Address
  • Account Login Details
  • Order Details (items purchased, order amount, order time)
  • Payment-related details processed securely via third-party payment gateways
  • Feedback, complaints, and customer support communications

We do not store complete debit card, credit card, or UPI credentials on our servers.

1.2 Information Collected Automatically

When you use our website or mobile app, we may automatically collect:

  • Device information (model, OS version)
  • IP address
  • Browser type
  • App usage data
  • Order history
  • Crash reports and technical logs
  • Device identifiers

If location access is enabled, we may collect location data to:

  • Show nearby restaurants and stores
  • Enable faster delivery
  • Improve delivery accuracy
  • Provide location-based services

You may disable location services through your device settings, but certain features may not function properly.


2. How We Use Your Information

We use your information to:

  • Process and deliver your orders
  • Share necessary order details with restaurants and delivery partners
  • Provide customer support
  • Improve app functionality and service quality
  • Prevent fraud, abuse, and misuse
  • Send order updates and service notifications
  • Send promotional offers and marketing communications
  • Comply with legal and regulatory obligations
  • Analyze app performance and user experience

Users may opt out of promotional emails, SMS messages, or marketing communications at any time through account settings or unsubscribe options.

We do not sell your personal information to third parties.


3. How We Share Your Information

We only share information when necessary to provide our services.

Restaurants & Stores

To prepare and fulfill your order, we share order details and delivery information with restaurants and merchants.

Delivery Partners

We share your name, contact number, and delivery location with delivery partners for order fulfillment.

Payment Gateways

Payments are processed securely through trusted third-party payment service providers.

Technology Service Providers

We may use trusted third-party vendors for:

  • Cloud hosting
  • Analytics
  • Performance monitoring
  • SMS services
  • Email services
  • Location and mapping services

Legal Authorities

We may disclose information if required by applicable law, legal process, court order, or government authority.


4. Cookies & Tracking Technologies

Hunger Fresh may use cookies, analytics tools, SDKs, device identifiers, and similar technologies to:

  • Improve user experience
  • Analyze app performance
  • Monitor traffic and usage patterns
  • Personalize services and recommendations
  • Enhance security and fraud prevention

5. Data Storage & Retention

We retain your information only for as long as necessary:

  • To provide services
  • To maintain transaction records
  • To comply with legal requirements
  • To prevent fraud and misuse
  • To resolve disputes and enforce agreements

Certain financial and transactional records may be retained for the minimum period required under applicable laws and tax regulations.

You may request account deletion by contacting us.

Account deletion requests are generally processed within 7–15 business days, subject to operational and legal requirements.


6. Your Rights

Under applicable Indian data protection laws, you may have the right to:

  • Request access to your personal information
  • Request correction of inaccurate information
  • Request deletion of your account and data
  • Withdraw consent for marketing communications
  • Request clarification regarding use of your information

To exercise your rights, contact us using the details below.


7. Data Security

We use reasonable administrative, technical, and security measures to protect your information from unauthorized access, misuse, alteration, or disclosure.

However, no online platform or electronic transmission can guarantee 100% security.

Users are responsible for maintaining confidentiality of their account credentials. Hunger Fresh shall not be liable for unauthorized access caused by user negligence.


8. Fraud Prevention & Monitoring

We may use automated systems, internal monitoring tools, and security technologies to:

  • Detect suspicious activities
  • Prevent fraud and misuse
  • Protect users and platform security
  • Monitor abusive behavior and policy violations

9. Push Notifications

Hunger Fresh may send:

  • Order updates
  • Delivery notifications
  • Promotional offers
  • Service announcements

Users may disable push notifications through device settings.


10. Third-Party Services

Our Services may integrate with third-party providers including:

  • Payment gateways
  • Analytics services
  • Cloud hosting providers
  • SMS and email providers
  • Google Maps or other mapping services

Their handling of your information is governed by their respective privacy policies.

Location services may use third-party providers such as Google Maps. Use of such services may also be subject to Google’s Terms and Privacy Policy.


11. International Data Transfers

Your information may be processed or stored on servers located outside your state or country through trusted cloud and technology providers with appropriate security safeguards.


12. Children’s Privacy

Hunger Fresh Services are intended for users aged 18 years or older. We do not knowingly collect personal information from minors.

If we become aware that personal information has been collected from a minor without appropriate consent, we will take reasonable steps to delete such information.


13. Updates to This Privacy Policy

We may update this Privacy Policy from time to time.

Any updates will be posted on this page with the revised effective date. Continued use of the Services after updates constitutes acceptance of the revised policy.


14. Contact Us

Hunger Fresh
Hyderabad, Telangana, India
Email: mailhungerfresh@gmail.com
Phone: +91-9949959501
Support Timings: Mon – Friday, 9:00 AM – 11:00 PM