Last Updated: 16 May 2026
At HungerFresh, customer satisfaction is important to us. We strive to provide fast, reliable, and high-quality delivery services for food, groceries, and daily essentials.
This Refund & Cancellation Policy explains the conditions under which cancellations, refunds, replacements, or HungerFresh Credits may be applicable when using our platform.
HungerFresh reserves the right to review all refund and cancellation requests on a case-by-case basis to prevent misuse, fraudulent claims, or abuse of the platform.
| Order Status | Refund Eligibility | Applicable Charges |
|---|---|---|
| Cancellation within 1 minute of placing the order | 100% refund of the total order value | No cancellation charges |
| Cancellation after 1 minute but before the merchant starts preparation or order processing | Full refund of the order value | No cancellation charges |
| Cancellation after food preparation has started or after a delivery partner has been assigned | Refund eligibility depends on order status and merchant preparation stage | Partial or full cancellation charges may apply |
| Cancellation after the order is marked "Out for Delivery" | Refund generally not applicable | Up to 100% of the order value may be charged |
Full or partial refunds may be provided in the following situations, provided the issue is reported to HungerFresh Customer Support within 30 minutes of delivery.
| Issue | Required Evidence | Possible Resolution |
|---|---|---|
| Incorrect Item Delivered | Photo of the received item and order receipt | Refund or replacement for affected item(s) |
| Missing Item(s) | Photo of received order contents and order receipt | Refund for missing item(s) |
| Damaged or Spilled Food / Groceries | Clear photo showing damage or leakage | Partial or full refund for affected item(s) |
| Quality Issues (raw, expired, spoiled, foreign object, etc.) | Photo or supporting evidence of the issue | Refund, replacement, or HungerFresh Credits |
| Non-Delivery of Prepaid Order | Verification by HungerFresh support team | 100% refund of eligible prepaid amount |
| Duplicate Payment or Technical Error | Payment proof or transaction reference | Refund after successful verification |
Customers may be required to provide photos, videos, packaging details, or additional information to support refund claims.
Refunds may generally not be applicable in the following situations:
Delivery charges, platform fees, packaging charges, taxes, and convenience fees may be non-refundable unless the issue was directly caused by HungerFresh, the merchant, or the delivery partner.
HungerFresh reserves the right to deny refund or cancellation requests in cases involving:
Accounts involved in policy abuse or fraudulent activity may be temporarily suspended or permanently restricted.
Customers must contact HungerFresh Customer Support immediately after identifying an issue through:
Our support team may review:
HungerFresh’s decision regarding refund eligibility, replacement, compensation, or credits shall be considered final after review.
Original Payment Method:
Approved refunds to bank accounts, UPI, debit cards, credit cards, or other payment methods are generally processed within 5–7 business days, depending on banking and payment gateway timelines.
HungerFresh Credits:
Customers may choose to receive eligible refunds as HungerFresh Credits, which are usually processed faster and can be used for future orders on the platform.
HungerFresh operates as a technology platform connecting customers, merchants, and delivery partners.
Certain refund and cancellation decisions may require coordination with the respective merchant, restaurant, grocery store, or delivery partner involved in fulfilling the order.
HungerFresh reserves the right to modify or update this Refund & Cancellation Policy at any time.
Updated versions will be published on the App or website with the revised effective date.
HungerFresh Customer Support
Hyderabad, Telangana, India
Email: mailhungerfresh@gmail.com
Phone: +91-9949959501
Support Timings: Mon – Sun, 9:00 AM – 11:00 PM
